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Who do I contact for customer service?
CUSTOMER RELATIONS is happy to assist you with the following:
- Patient Eligibility
- Patient Benefits
- Claim Status and other claims-related issues
CUSTOMER RELATIONS
Toll Free: 800-487-5553
E-mail: group@ameritas.com
Hours: Monday - Thursday 7 a.m. to 12:00 a.m./midnight CST
Friday 7:00 a.m. to 6:30 p.m. CST
PROVIDER RELATIONS is happy to assist you with the following:
- How to become a participating provider
- Network provider fee questions
- Questions regarding your provider contract
- Changing an address or tax identification number for participating locations
- Obtaining a list of participating providers other than by using the Find a Provider search
PROVIDER RELATIONS
Toll Free: 800-755-8844
E-mail: provider@ameritas.com
Hours: Monday - Thursday 7:00 a.m. to 6:00 p.m. CST
Friday 7:00 a.m. to 5:00 p.m. CST
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